Refund and Returns Policy

1. Digital Products

OneGroupMart primarily sells digital products, including:

• eBooks
• AI Prompts
• Templates
• Courses
• Software
• Graphics
• Digital Tools
• Other downloadable digital products

Digital products are generally delivered electronically and may be available immediately after successful payment.

2. Refund Eligibility

Due to the nature of digital products, all purchases are generally considered final once the digital product has been successfully delivered, downloaded, or accessed.

However, we may consider refund requests in certain circumstances described in this policy.

3. When You May Request a Refund

You may contact us regarding a refund if:

• You were charged multiple times for the same purchase.
• You did not receive the purchased digital product because of a technical problem.
• The download link or access provided to you is not functioning correctly and we are unable to resolve the issue.
• The purchased product is substantially different from the product description.
• There was an unauthorized transaction associated with your account.

Refund decisions are made after reviewing the individual circumstances of the request.

4. Non-Refundable Situations

Refunds generally will not be provided for:

• Change of mind after purchasing a digital product.
• Accidental purchase where the product has already been downloaded or accessed.
• Failure to read the product description before purchase.
• Failure to use the purchased product.
• Incompatibility with a device or software that was clearly stated in the product requirements.
• Products that have already been downloaded or accessed, except where required by applicable law.
• Requests submitted outside any applicable refund period.

5. Refund Request Period

If you experience a problem with a digital product, please contact us as soon as possible after your purchase.

Where appropriate, we may ask you to submit your refund request within 7 days of the purchase.

6. How to Request a Refund

To request a refund, please contact our support team.

Please include the following information:

• Your name
• Email address used for the purchase
• Order number
• Name of the purchased product
• Date of purchase
• Reason for the refund request
• Details of any technical problem

Providing sufficient information helps us investigate your request more quickly.

7. Technical Problems

If you are unable to download or access a product because of a technical issue, please contact us before requesting a refund.

We will make reasonable efforts to resolve the problem, including providing a new download link or restoring access where appropriate.

If the problem cannot reasonably be resolved, we may consider a refund.

8. Duplicate Payments

If you have accidentally been charged more than once for the same transaction, please contact us.

After verifying the duplicate transaction, we will take appropriate steps to process the applicable refund.

9. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us immediately.

We may request additional information to verify the transaction and investigate the matter.

You should also contact your bank or payment provider where appropriate.

10. Refund Processing

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase, where technically possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

11. Exchanges and Replacements

Because OneGroupMart primarily provides digital products, physical exchanges are generally not applicable.

Where a purchased digital product is defective, corrupted, inaccessible, or substantially different from its description, we may provide a replacement file, updated version, corrected product, or alternative solution where appropriate.

12. Products Purchased From Sellers

Some products may be supplied by independent sellers or creators through OneGroupMart.

Refund requests relating to seller-provided products may require additional review of the product, transaction, and seller's applicable terms.

OneGroupMart may assist with resolving disputes between customers and sellers where appropriate.

13. Chargebacks and Payment Disputes

If you have a problem with a purchase, we encourage you to contact us before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate and resolve legitimate concerns.

14. Consumer Rights

Nothing in this Refund and Returns Policy is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable consumer-protection laws.

Where applicable law provides you with mandatory consumer rights, those rights will continue to apply.

15. Policy Changes

We may update this Refund and Returns Policy from time to time.

Any changes will be posted on this page and the "Last Updated" date will be revised.